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Frequently Asked Questions
SpillCop Exchange
is an automated environmental spill remediation solution
that allows clients to effectively manage the incident information
via the Internet.
Any time a
company has responsibility for the remediation of incidents
related to environmental spills/clean up.
Is
SpillCop a product or service?
SpillCop is
both. SpillCop provides a true automated solution to
total environmental spill management by providing a
single Internet application (the product). The service
is our SRC or SpillCop Resource Center, this is a national
center where SpillCop agents enter incident information
such as the contractor’s time and expense, incident
activity, etc. on behalf of contractors, managing agents,
and our clients.
What
is SpillCop's offering breakdown?
SpillCop is
a scalable offering with two distinct models. These
models are designed to fulfill the unique needs of individual
clients allowing for the self-insured, who may directly
contact third parties such as the clean up contractors,
and our managed services, where our clients use managing
agents to oversee the remediation process. Also a hybrid
of these models works very well. Snapshot breakdowns
of these models are as follows:
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SpillCop Exchange Self-Service Model Excellent
choice in cutting out the middle man. In this model
you directly interact with the spill remediation contractors,
and any other related third party. This includes our
SpillCop Resource Center service to handle most all
the manual entry of information.
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SpillCop Exchange Managed Service Model Fulfilling
the need for a comprehensive managed contractor program
that leverages all SpillCop technology but eliminates
you spending time on the system. This model allows third
party or managing agents to interact with the spill
remediation contractors in your behalf. This includes
our SpillCop Resource Center service to handle most
all the manual entry of information.
Can
I expect a reduced response timeline and faster access
to information by utilizing SpillCop?
Yes, SpillCop
Exchange is designed to reduce cycle times in locating
qualified contractors. Reducing the amount of mis-communications
and increasing instant access to real-time information,
SpillCop integrates all the critical components in incident
response, resulting in faster access to information.
Can
SpillCop integrate with my ERP?
Yes, SpillCop
can integrate with all major ERP software systems.
Can
SpillCop accommodate multiple managing agents?
Yes, SpillCop
is also a contractor management tool. SpillCop allows
managing agents to better coordinate activities and
negotiate rates with contractors.
Can
SpillCop act as contractor neutral software?
Yes, SpillCop
is a contractor neutral system which delivers requirements
to each client selected contractor or managing agent.
In addition, if contractor preference is desired to
be eliminated, the contractor name can be withheld from
the client end user.
Does
SpillCop save more than it costs?
Yes, SpillCop
generates savings that are much more than its fees.
That is the model for its growth. Additionally, SpillCop
rates by percentage of the remediation cost are reduced
for the larger incidents and are capped with no additional
fees after a certain threshold is met.
What
minimum guidelines should be used to determine if SpillCop
would be a good fit?
Our experience
is that a client that utilizes more than 10 contractors
per year and/or handles more than 50 envrionmental remediation
incidents per year benefits very well.
How
long does it take to implement?
SpillCop is
a Web-based application predominantly utilized in an
ASP environment which significantly minimizes implementation
time required. Implementation in the ASP environment
primarily involves client administration set up and
training rollout. Depending on the scope of client requirements,
directory set up, and scheduling , SpillCop can usually
be implemented on average in 30 days. Additional development
requests for enhancements, customizations, and/or integration
can significantly impact this date and will be evaluated
on an individual client basis.
What
support capabilities should I expect from SpillCop?
SpillCop has
the unique SpillCop Resource Center (SRC) that supports
data entry services, training, and help desk functions.
Quality agents support this function and is key to the
timely and accurate information provided in SpillCop
Exchange.
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